Help Center
Getting Started
Welcome to our authentication service help center. Here you'll find information on how to use our platform, troubleshoot common issues, and make the most of your account.
If you're new to our platform, we recommend exploring the sections below to familiarize yourself with our features and capabilities.
Frequently Asked Questions
How do I reset my password?
You can reset your password by visiting the forgot password page. Enter your email address, and we'll send you instructions to create a new password.
How do I update my profile information?
To update your profile, go to your account settings. You can modify your personal information, change your password, and manage other account details.
What should I do if I can't log in?
If you're having trouble logging in, try these steps:
- Make sure you're using the correct email address
- Check that your password is entered correctly
- Clear your browser cookies and cache
- Try using a different browser
- Use the password reset functionality
How does the authentication process work?
Our system uses JWT (JSON Web Tokens) authentication to securely verify your identity. When you log in, we issue an access token that's used to authenticate your requests, and a refresh token that allows us to issue new access tokens when needed without requiring you to log in again.
Account Management
Managing your account is simple with our intuitive interface. Here are some key account management features:
- Profile Settings: Update your name, email, and other personal information
- Security: Change your password and manage security preferences
- Email Verification: Confirm your email address for additional security
- Role Management: View your access roles and permissions
Need More Help?
If you can't find the information you need in our help center, please don't hesitate to contact us. We're here to assist you with any questions or issues you may have.