Frequently Asked Questions

How do I create an account?

Visit our sign-up page and fill out the registration form with your email address and desired password. You'll receive a verification email to confirm your account.

Why do I need to verify my email?

Email verification ensures that you have access to the email address you've registered with. This adds an extra layer of security and allows us to reach you with important account information.

What makes my password secure?

A secure password should:

• Be at least 8 characters long
• Include a mix of uppercase and lowercase letters
• Contain numbers and special characters
• Not be based on easily guessable information like your name
• Be unique and not used for other services

What is two-factor authentication?

Two-factor authentication (2FA) adds an extra security layer by requiring a second verification step after entering your password. This is typically a code sent to your mobile device or generated by an authenticator app.

How long do login sessions last?

By default, your login session remains active for 24 hours. After that, you'll be automatically logged out for security reasons. Our system uses refresh tokens to extend your session if you remain active.

Can I use the service on multiple devices?

Yes, you can log in to your account from multiple devices simultaneously. Our system keeps track of all active sessions, and you can view and manage them from your account settings.

What happens if I forget to log out on a public computer?

If you forget to log out on a public computer, you can remotely terminate all active sessions from any other device by going to your account settings and selecting "Log out from all devices."

How do user roles work?

User roles determine what actions you can perform within the system. Common roles include:

• User: Standard access to the platform
• Editor: Additional content management privileges
• Admin: Administrative capabilities for system management

Your roles are assigned by administrators based on your responsibilities.

How is my data protected?

We employ industry-standard security measures to protect your data:

• All data is encrypted in transit using TLS/SSL
• Passwords are securely hashed, not stored in plain text
• Regular security audits and penetration testing
• Strict access controls for internal systems

What information do you collect about me?

We collect only the information necessary to provide our service:

• Account information (email, name)
• Login activity and IP addresses (for security)
• Usage data to improve our service

For complete details, please review our Privacy Policy.

How do I delete my account?

You can request account deletion from your account settings page. After confirming your request, we'll permanently delete your account and personal data in accordance with our retention policy and applicable laws.

I didn't receive my verification email

If you haven't received your verification email:

• Check your spam or junk folder
• Verify that you entered the correct email address
• Request a new verification email from the login page
• Add our domain to your safe senders list

What should I do if I notice suspicious activity on my account?

If you notice unusual activity:

1. Change your password immediately
2. Log out of all devices from your account settings
3. Contact our support team with details of the suspicious activity
4. Review your account activity log for unauthorized actions

The system says my account is locked

Accounts may be temporarily locked after multiple failed login attempts as a security measure. To unlock your account, use the "Forgot Password" option to reset your password, or contact our support team for assistance.